Jira Service Management

{"xsrfToken":"085be03515a5e2c7964bf2f17601c4be73d336a3_lout","branding":{"id":"2","key":"demo","name":"Landespflegekammer","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0093c7","headerLinkHoverBGColor":"#0093c7","headerBadgeColor":"#0093c7"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2be2ca51-75ca-4545-af52-53e334cc32f8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMzVmNTE0ZC04ZjJhLTRkNjEtOWIwNi1jNmFiMzEyZDc2MzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJiZTJjYTUxLTc1Y2EtNDU0NS1hZjUyLTUzZTMzNGNjMzJmOCI6WyJyZWFkIl19LCJleHAiOjE2OTY0NTM3MzksIm5iZiI6MTY5NjQ1MzEzOX0.g9bkeefMqwuH8shgBPLOXrfG_h8lZgmuZt98Y8XTZMI&client=335f514d-8f2a-4d61-9b06-c6ab312d7635&mode=fit","logoId":"2be2ca51-75ca-4545-af52-53e334cc32f8","isLogoAvailable":true,"helpCenterTitle":"Willkommen in der Wissensdatenbank der Landespflegekammer","sharedPortalName":"Hilfezentrum","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Willkommen in der Wissensdatenbank der Landespflegekammer","sharedPortalName":"Hilfezentrum","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Willkommen in der Wissensdatenbank der Landespflegekammer","sharedPortalName":"Hilfezentrum","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0c90c9","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/bbe8c5ef-991d-409a-a08c-4f76ff15d625/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMzVmNTE0ZC04ZjJhLTRkNjEtOWIwNi1jNmFiMzEyZDc2MzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmJiZThjNWVmLTk5MWQtNDA5YS1hMDhjLTRmNzZmZjE1ZDYyNSI6WyJyZWFkIl19LCJleHAiOjE2OTY0NTM3MzksIm5iZiI6MTY5NjQ1MzEzOX0.lAGrFvG535w_aOC-OEEieKBzOk83wSyaaXNHcbI-dBw&client=335f514d-8f2a-4d61-9b06-c6ab312d7635&height=300&mode=fit","bannerMediaApiFileId":"bbe8c5ef-991d-409a-a08c-4f76ff15d625","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"2","key":"demo","projectId":10001,"serviceDeskId":2,"name":"Landespflegekammer","description":"Welcome im Service Portal der Landespflegekammer Rheinland-Pfalz!","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"10012","name":"Central registration office for the volunteer pool","descriptionHtml":"","callToAction":"Central registration office for the volunteer pool","introHtml":"If you have already worked in a qualified health profession and would like to help manage the pandemic, then you can express your willingness here.","icon":10524,"iconUrl":"https://lpkrlp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10524","groups":[8],"key":""},{"id":"10014","name":"Central reporting point for personnel requirements","descriptionHtml":"","callToAction":"Central reporting point for personnel requirements","introHtml":"Please use this form to notify us of your personnel requirements as part of the nursing care of patients in times of the Corona crisis in order to prevent personnel bottlenecks.","icon":10526,"iconUrl":"https://lpkrlp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10526","groups":[8],"key":""},{"id":"10010","name":"Common Request","descriptionHtml":"Use this type of operation if none of the above is right for you.","callToAction":"Common Request","introHtml":"Please use this form to report general inquiries that do not fit into any of the above categories.","icon":10521,"iconUrl":"https://lpkrlp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10521","groups":[8],"key":""},{"id":"10013","name":"Register for ICU quick qualification","descriptionHtml":"","callToAction":"Register for ICU quick qualification","introHtml":"Course registration for a certified educational institution for the basic knowledge of ventilation and symptom control in COVID-19 patients course.","icon":10523,"iconUrl":"https://lpkrlp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10523","groups":[8],"key":""},{"id":"10016","name":"Registration as an ICU course participant","descriptionHtml":"","callToAction":"Registration as an ICU course participant","introHtml":"Registration for courses at certified educational institutions for basic knowledge of ventilation and symptom control in COVID-19 patients.","icon":10313,"iconUrl":"https://lpkrlp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10313","groups":[8],"key":""},{"id":"10011","name":"Report material requirements","descriptionHtml":"Please fill in the information provided as well as possible so that we can help you.","callToAction":"Report material requirements","introHtml":"Melden Sie Bedarf an Schutzausrüstung (Masken, Kittel, Brillen etc.) oder anderem Material, welches Sie zur Versorgung der Bevölkerung im Rahmen der Corona-Pandemie benötigen.","icon":10528,"iconUrl":"https://lpkrlp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10528","groups":[8],"key":""},{"id":"10026","name":"Request as New Member","descriptionHtml":"","callToAction":"Request as New Member","introHtml":"Please select this option if you would like to register as a new member. You will receive a processing number via this portal and we will send you further information.","icon":10311,"iconUrl":"https://lpkrlp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[8],"key":""}],"reqGroups":[{"id":8,"name":"Allgemein"}],"orderMapping":{"5":[10012,10010],"6":[10011,10014],"8":[10013,10016,10014,10012,10010,10026,10011]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d0ad8293-193c-3079-aadd-70ba9758bf9f","appLinkName":"System Confluence","appLinkUrl":"https://lpkrlp.atlassian.net/wiki","spaceKey":"DEMO","spaceName":"Demo desk","spaceUrl":"https://lpkrlp.atlassian.net/wiki/spaces/DEMO","isServer":false},"labels":[],"projectKey":"LPK","serviceDeskId":2,"kbLinkDomainURLs":["https://lpkrlp.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"LPK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true},"reqCreate":{"id":10012,"projectId":10001,"form":{"name":"Central registration office for the volunteer pool","descriptionHtml":"","callToAction":"Central registration office for the volunteer pool","intro":"If you have already worked in a qualified health profession and would like to help manage the pandemic, then you can express your willingness here.","instructions":"","icon":10524,"iconUrl":"https://lpkrlp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10524","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"checkbox","fieldId":"customfield_10051","fieldConfigId":"10150","label":"Landkreis","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10048","label":"Ahrweiler","selected":false,"children":[]},{"value":"10049","label":"Altenkirchen","selected":false,"children":[]},{"value":"10050","label":"Alzey Worms","selected":false,"children":[]},{"value":"10051","label":"Bad Dürkheim","selected":false,"children":[]},{"value":"10052","label":"Bad Kreuznach","selected":false,"children":[]},{"value":"10053","label":"Bernkastel-Wittlich","selected":false,"children":[]},{"value":"10054","label":"Birkenfeld","selected":false,"children":[]},{"value":"10055","label":"Bitburg-Prüm","selected":false,"children":[]},{"value":"10056","label":"Cochem-Zell","selected":false,"children":[]},{"value":"10057","label":"Donnersbergkreis","selected":false,"children":[]},{"value":"10058","label":"Germersheim","selected":false,"children":[]},{"value":"10059","label":"Kaiserslautern Landkreis","selected":false,"children":[]},{"value":"10060","label":"Kusel","selected":false,"children":[]},{"value":"10061","label":"Mainz-Bingen","selected":false,"children":[]},{"value":"10062","label":"Mayen-Koblenz","selected":false,"children":[]},{"value":"10063","label":"Neuwied","selected":false,"children":[]},{"value":"10064","label":"Rhein-Hunsrück","selected":false,"children":[]},{"value":"10065","label":"Rhein-Lahn-Kreis","selected":false,"children":[]},{"value":"10066","label":"Rhein-Pfalz-Kreis","selected":false,"children":[]},{"value":"10067","label":"Südliche Weinstraße","selected":false,"children":[]},{"value":"10068","label":"Südwestpfalz","selected":false,"children":[]},{"value":"10069","label":"Trier-Saarburg","selected":false,"children":[]},{"value":"10070","label":"Vulkaneifel","selected":false,"children":[]},{"value":"10071","label":"Westerwald Kreis","selected":false,"children":[]},{"value":"10072","label":"Frankenthal","selected":false,"children":[]},{"value":"10073","label":"Kaiserslautern","selected":false,"children":[]},{"value":"10074","label":"Koblenz","selected":false,"children":[]},{"value":"10075","label":"Landau i.d. Pfalz","selected":false,"children":[]},{"value":"10076","label":"Ludwigshafen","selected":false,"children":[]},{"value":"10077","label":"Mainz","selected":false,"children":[]},{"value":"10078","label":"Neustadt/Weinstraße","selected":false,"children":[]},{"value":"10079","label":"Pirmasens","selected":false,"children":[]},{"value":"10080","label":"Speyer","selected":false,"children":[]},{"value":"10081","label":"Trier","selected":false,"children":[]},{"value":"10082","label":"Worms","selected":false,"children":[]},{"value":"10083","label":"Zweibrücken","selected":false,"children":[]}]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"What can you offer?","description":"Give your offer a short title, e.g. \"Intensive care nurse 2 years of experience\"","descriptionHtml":"Give your offer a short title, e.g. \"Intensive care nurse 2 years of experience\"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Please describe your offer of help in a few sentences.","description":"With a short description you help us to classify your process correctly and to offer you a good solution.","descriptionHtml":"With a short description you help us to classify your process correctly and to offer you a good solution.","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","fieldId":"customfield_10042","fieldConfigId":"10141","label":"Who is the contact person for this request?","description":"The naming of the contact person makes it easier for us to get in touch with you directly and to call you by name.","descriptionHtml":"The naming of the contact person makes it easier for us to get in touch with you directly and to call you by name.","required":false,"displayed":true,"defaultObject":"MUSTERMANN, Martin","presetValues":[],"defaultObjectAsJson":"\"MUSTERMANN, Martin\""},{"fieldType":"text","fieldId":"customfield_10038","fieldConfigId":"10137","label":"(Mobil-) phone number","description":"Please enter a (mobile) phone number where we can reach you.","descriptionHtml":"Please enter a (mobile) phone number where we can reach you.","required":true,"displayed":true,"defaultObject":"+49 170 0000 0000","presetValues":[],"defaultObjectAsJson":"\"+49 170 0000 0000\""},{"fieldType":"checkbox","fieldId":"customfield_10039","fieldConfigId":"10138","label":"When are you available?","description":"Please indicate here the days on which you could be available.","descriptionHtml":"Please indicate here the days on which you could be available.","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10026","label":"Monday","selected":false,"children":[]},{"value":"10027","label":"Tuesday","selected":false,"children":[]},{"value":"10028","label":"Wednesday","selected":false,"children":[]},{"value":"10029","label":"Thursday","selected":false,"children":[]},{"value":"10030","label":" Friday","selected":false,"children":[]},{"value":"10031","label":"Saturday","selected":false,"children":[]},{"value":"10032","label":"Sunday","selected":false,"children":[]}]},{"fieldType":"text","fieldId":"customfield_10043","fieldConfigId":"10142","label":"What is your address?","description":"Please enter your address.","descriptionHtml":"Please enter your address.","required":true,"displayed":true,"defaultObject":"Musterorganisation, Mustergasse 1, 12345 Musterhausen","presetValues":[],"defaultObjectAsJson":"\"Musterorganisation, Mustergasse 1, 12345 Musterhausen\""},{"fieldType":"text","fieldId":"customfield_10055","fieldConfigId":"10154","label":"Please enter your membership number (if available).","description":"Your membership number of the Landespflegekammer RLP helps us to better assign yours.","descriptionHtml":"Your membership number of the Landespflegekammer RLP helps us to better assign yours.","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10045","fieldConfigId":"10144","label":"Please indicate possible locations.","description":"By specifying the locations, we have the opportunity to make you an offer in your area.","descriptionHtml":"By specifying the locations, we have the opportunity to make you an offer in your area.","required":false,"displayed":true,"defaultObject":"Total RLP, Urban area Kaiserslautern, Vorderpfalz","presetValues":[],"defaultObjectAsJson":"\"Total RLP, Urban area Kaiserslautern, Vorderpfalz\""},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Please use this field to add attachments to your offer.","description":"By submitting attachments / attachments, you can simply send us information (e.g. professional certificate, further training qualification) which you have available.","descriptionHtml":"By submitting attachments / attachments, you can simply send us information (e.g. professional certificate, further training qualification) which you have available.","required":false,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","fieldId":"customfield_10046","fieldConfigId":"10145","label":"Where can we use you?","description":"Your choice of area of application helps us to deploy you in a targeted manner where help is necessary.","descriptionHtml":"Your choice of area of application helps us to deploy you in a targeted manner where help is necessary.","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10036","label":"Hospital (General)","selected":false,"children":[]},{"value":"10085","label":"Hospital (Normal Ward)","selected":false,"children":[]},{"value":"10084","label":"Hospital (ICU)","selected":false,"children":[]},{"value":"10037","label":"Inpatient long-term care","selected":false,"children":[]},{"value":"10038","label":"Ambulant care","selected":false,"children":[]},{"value":"10184","label":"Impfzentrum","selected":false,"children":[]},{"value":"10185","label":"COVID-19 Schnelltest-Team","selected":false,"children":[]}]},{"fieldType":"text","fieldId":"customfield_10056","fieldConfigId":"10155","label":"Please indicate other areas of application.","description":"Other areas of application enable us to better assign your request","descriptionHtml":"Other areas of application enable us to better assign your request","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_10047","fieldConfigId":"10146","label":"Do you have a valid driver's license?","description":"With a valid driver's license, it is easier for us to use you in outpatient care.","descriptionHtml":"With a valid driver's license, it is easier for us to use you in outpatient care.","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10039","label":"n/a","selected":true,"children":[]},{"value":"10040","label":"Yes","selected":false,"children":[]},{"value":"10041","label":"No","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"checkbox","fieldId":"customfield_10048","fieldConfigId":"10147","label":"I consent to the data I have provided being collected and stored electronically.","description":"My data will only be used strictly for the purpose of processing and answering my request.","descriptionHtml":"My data will only be used strictly for the purpose of processing and answering my request.","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10042","label":"I agree to the processing of my data.","selected":false,"children":[]}]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/10012","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/10012","calendarParams":{"firstDay":0,"date":"2023-10-04T22:58:59+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d0ad8293-193c-3079-aadd-70ba9758bf9f","appLinkName":"System Confluence","appLinkUrl":"https://lpkrlp.atlassian.net/wiki","spaceKey":"DEMO","spaceName":"Demo desk","spaceUrl":"https://lpkrlp.atlassian.net/wiki/spaces/DEMO","isServer":false},"labels":[],"projectKey":"LPK","serviceDeskId":2,"kbLinkDomainURLs":["https://lpkrlp.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMzVmNTE0ZC04ZjJhLTRkNjEtOWIwNi1jNmFiMzEyZDc2MzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2OTY0NTQzMzksIm5iZiI6MTY5NjQ1MzEzOX0.MEBJeyrsh5M2s8RjDf7Hh8yxZ1Y4sCEFA4Ei8gJxLUA","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"335f514d-8f2a-4d61-9b06-c6ab312d7635","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}